Refund policy

Returns & Refunds Policy

At Daily Coffee Malta, we want you to be satisfied with your order. This policy applies to consumer purchases made online and does not limit any mandatory rights you have under EU or Maltese law.

14-Day Right of Withdrawal

You may withdraw from an online purchase within 14 days, without giving a reason. The period begins on the day after you, or a third party nominated by you, receives the goods. If items from one order are delivered separately, the period begins after delivery of the last item.

To exercise this right, email dailycoffeemalta@gmail.com before the deadline with your order number and a clear statement that you wish to withdraw. After notifying us, please send the goods back within 14 days. We will provide the return address and instructions.

Condition of Returned Goods

You may inspect the goods as you would in a physical shop. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Please return the goods securely and, where reasonably possible, with their original packaging. Missing original packaging does not by itself remove a statutory right of withdrawal.

Exceptions

The right of withdrawal does not apply where an exception under applicable law applies, including goods that are liable to deteriorate or expire rapidly and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. It may also not apply to personalised goods. If an exception applies to your order, we will explain it clearly.

Return Shipping

For a change-of-mind return under the right of withdrawal, the customer is responsible for the direct return shipping cost. We recommend using a tracked service.

If an item is faulty, damaged in transit or incorrect, Daily Coffee Malta will bear the reasonable return shipping cost.

Refunds

We will refund eligible payments, including the cost of standard outbound delivery, no later than 14 days after you notify us of your withdrawal. Any extra cost for a delivery method more expensive than our standard option is not refundable.

We may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever occurs first. Refunds are made to the original payment method without fees. A deduction may be made for any diminished value caused by handling beyond what is necessary.

Faulty, Damaged or Incorrect Items

Please contact us as soon as reasonably possible if an item is faulty, damaged or incorrect. Reporting transit damage within 48 hours helps us investigate with the carrier, but missing that timeframe does not affect your mandatory statutory rights.

Under applicable consumer law, goods that are faulty or not as described are covered by a minimum two-year legal guarantee. You may be entitled to repair or replacement at no cost and, where those remedies are unavailable or cannot be provided within a reasonable time and without significant inconvenience, to a price reduction or refund.

How to Contact Us

Email dailycoffeemalta@gmail.com and include your order number. For damaged or incorrect items, attach photos of the item and packaging where available.

Last updated: 1 August 2026.