Refund policy

Returns & Refunds Policy

At DailyCoffeeMalta, we want you to be satisfied with your order.

If you are not happy with your purchase, you may request a return within 14 days from the day you receive your order, in accordance with applicable EU and Maltese consumer rights for online purchases.

To be eligible for a return, the product must be:

Unused
Unopened
In its original packaging
In the same condition in which it was received

For hygiene and product safety reasons, we cannot accept returns of coffee products that have been opened, used, damaged, or tampered with.

How to Request a Return

To request a return, please contact us at:

Email: dailycoffeemalta@gmail.com
Order number: Please include your order number in the message.

Once your return request is approved, we will provide instructions on how to send the item back.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect the returned item, we will notify you by email.

If the return is approved, the refund will be processed to the original payment method. Please note that it may take a few business days for the refund to appear in your account, depending on your bank or payment provider.